No Registration Process

When completing a registration for a client where there is no registration process, use this checklist to identify the required documents and processes to complete the registration in the CRM. The biggest difference is you cannot confirm the client registered – you must confirm the client started or completed the course(s) before confirming the registrations.

Steps to Follow – Individual Registration

Steps to Follow – Company Registration

Consent Forms

See Generating Recording and Documenting Registrations Policy for more detailed instructions on company and referral partner consent.

  • If you are creating an account on behalf of a client, use SignNow consent “OPTION 5 - Consent to Create a Client Account”.
  • If you are providing the client's information as part of a referral, use SignNow consent “OPTION 2 - Consent to Release Confidential Information”.
  • If you are simply referring a client to a provider (institution) by emailing the provider (institution)  and copying the client, you do not need Consent to Release Confidential Information”. 
  • If there is no account and the client registers themselves, no consent form is required.

See Generating Recording and Documenting Registrations Policy for more detailed instructions on company and referral partner consent.

  • If you are creating an account on behalf of a company’s employees or volunteers or a referral partner’s clients, use the “Consent to Create Client Account - Company” or “Consent to Create Client Account – Referral Partner.”
  • If there is no account and the client registers themselves, no consent form is required.

Confirmation

For each option below, the required details must include:

    • That the client started or completed the course(s).
    • A list of the courses, along with the provider and program (if applicable).
  1.  Email Confirmation:

Action: Request a confirmation email containing the required details from the client or referral partner, company or provider (institution) contact.

  2.  Direct Response to CN-Initiated Email:

Action: Initiate an email to the client, company, referral partner or provider (institution) contact using email template:  !Confirmation from Student – WITHOUT a Registration Process or  !Third-party Confirmation – WITHOUT  Registration Process

Follow-Up: Require a direct response confirming the required details

  3.  Confirmed via social media or text message

Action: Ensure the conversation includes the required details.

Documentation: Take a screenshot of social media or text message(s) containing the required details

  4.  Confirmed verbally, during a virtual meeting or in-person discussion:

Action: Schedule a general appointment with the client or referral partner, company or provider (institution) contact.

Documentation:

        • Summarize the required details from the discussion in an email to the contact using email template:  !Confirmation to Client – Verbal/Visual Confirmation
        • No need for the contact to respond

      5.  Shared File for third-party confirmation:

    Action: Review the file to ensure it clearly specifies the required details for each client

    Documentation:

        • Summarize the required details from the discussion in an email to the contact using email template: !Third-party from Shared File
        • No need for the contact to respond.

    For each option below, the required details must include:

      • Names/number of individuals who started or completed each course.
      • The course provider and program (if applicable).
      • The date or date range covered by the confirmation

      1.  Email Confirmation:

    Action: Request an email containing the required details from the company, referral partner or provider (institution) contact.

      2.  Direct Response to CN-Initiated Email:

    Action: Initiate an email to the company, referral partner or provider (institution) contact using email template: !Confirmation from Company – WITHOUT a Registration Process

    Follow-Up: Require a direct response confirming the required details.

      3.  Confirmed via social media or text message

    Action: Ensure the conversation includes the required details.

    Documentation: Take a screenshot of social media or text message(s) containing the required details

      4.  Confirmed verbally, during a virtual meeting or in-person discussion:

    Action: Schedule a general appointment with the company, referral partner or provider (institution) contact.

    Documentation:

        • Summarize the required details from the discussion in an email to the contact using email template: !Confirmation to Company – Verbal/Visual Confirmation
        • No need for the contact to respond.

      5.  Shared File for Confirmation:

    Action: Review the file to ensure it clearly specifies the required details

    Documentation:

        • Summarize the required details from the discussion in an email to the contact using email template: !Third-party from Shared File
        • No need for the contact to respond.

    Email Template

     

    1.  !Confirmation from Student – WITHOUT a Registration Process
    2. !Confirmation to Client – Verbal/Visual Confirmation
    3.  !Third-party Confirmation – WITHOUT  Registration Process
    4.  !Third-party from Shared File
    1.  !Confirmation from Company – WITHOUT a Registration Process
    2. !Confirmation to Company – Verbal/Visual Confirmation
    3.  !Third-party from Shared File

    Most Applicable Method to Generate Registration

    • If study options were presented to the client:
      • Select "Study options presented AND confirmed client registered/started"
    • If study options were not presented to the client: 
      • Select "Client Pre-Identified Program/Course – Assisted with the registration process, application, or financial aid process AND confirmed client registered/started"

    • If study options were presented to the referral partner or company:
      • Select "Study options presented AND confirmed client registered/started"
    • If study options were not presented to the referral partner or company: 
      • Select "Client Pre-Identified Program/Course – Assisted with the registration process, application, or financial aid process AND confirmed client registered/started"

    Registration Check

    Ensure the following has been completed:

    • If the confirmation is received via email: 
      • Enter the date/time of the confirmation email received from a client, referral partner/company or provider (institution) contact.
      • If confirmation is from a contact, a new field will appear for Contact.  Look up and select the contact’s name from the list.
    • If confirmed verbally, during a virtual meeting, in person or via shared file:
      • Enter the date/time of the confirmation email sent to the client, referral partner/company or provider (institution) contact.
      • If confirmation is from a contact, a new field will appear for Contact.  Look up and select the contact’s name from the list.

    Ensure the following has been completed:

    • If the confirmation is received via email: 
      • Enter the date/time of the confirmation email received from a client, referral partner/company or provider (institution) contact.
      • If confirmation is from a contact, a new field will appear for Contact.  Look up and select the contact’s name from the list.
    • If confirmed verbally, during a virtual meeting, in person or via shared file:
      • Enter the date/time of the confirmation email sent to the client, referral partner/company or provider (institution) contact.
      • If confirmation is from a contact, a new field will appear for Contact.  Look up and select the contact’s name from the list. 

    Registration Form/Examples

    Scenario 2: Confirmed Client Registered/Started - Confirmation by Email

    Scenario 3: Confirmed Client Registered/Started - Confirmation by Social Media

    Scenario 4: Confirmed Client Registered/Started - Confirmation in Person, by Phone or Virtually

    Confirmation by Email

    Confirmation in Person, by Phone or Virtually

    Confirmation by Social Media or Text Message

    Confirmation by Shared File



    Last modified: Saturday, 23 November 2024, 10:46 AM